- Introduction
This Privacy Policy outlines how the Kenya Tourism Awards (KTA) — owned and operated by Duke Hub Group Ltd — collects, uses, shares, and safeguards personal data. It also explains your rights and how you can manage your information when engaging with our services, including nominations, voting, newsletters, magazine, events, and our website.
We are committed to protecting your privacy and handling all personal data responsibly and transparently, in line with Kenya’s Data Protection Act (2019) and other applicable laws.
We may update this Privacy Policy periodically to reflect changes in our operations or legal requirements. Any updates will be posted on this page with the revised “Last Updated” date.
- How We Collect and Use Your Personal Information
We collect personal data from participants, nominees, voters, event attendees, subscribers, partners, and media stakeholders through our website, forms, events, and communication channels.
We do not sell or rent your personal information. Data is only shared with trusted third parties when necessary for service delivery, legal compliance, or with your explicit consent.
2.1. Information You Provide to Us
2.1.1. Voters (Users)
To prevent fraudulent voting, all voters must register with a valid email address. During registration, we may collect:
- Full name
- Email address
- Country of residence
- IP address
- Voting activity
We send a verification email to confirm account activation. Unverified accounts may be removed after a set period. Industry professionals may optionally provide job titles, employer details, and website links for verification purposes.
2.1.2. Mailing List Subscribers
When subscribing to our newsletters, magazine, or partner updates, we collect:
- Email address
- IP address
- Optional organisation details for media and industry subscribers
You may unsubscribe at any time using the link provided in each email or by contacting info@kenyatourismawards.com.
2.1.3. Nominees and Entrants
When submitting an entry or being nominated, we collect:
- Full name
- Organisation name
- Job title or role
- Contact details (email, phone, address)
- Entry details, descriptions, and supporting materials
All entries are evaluated based on the Kenya Tourism Awards Five Evaluation Pillars:
- Quality Service Delivery
- People and Social Impact
- Innovation and Creativity
- Industry Collaboration
- Environmental Sustainability
Please note:
- All participants are required to pay a non-refundable participation fee of KES 5,000 per category upon submission.
- This fee covers administrative, vetting and evaluation costs that support an independent, transparent judging process.
- Only shortlisted nominees will be officially contacted.
- Shortlisted nominees will be featured on our official website and social media platforms.
This data is used solely for processing award entries, communications, and event coordination.
2.1.4. Event Attendees
If you attend any Kenya Tourism Awards event, we may collect:
- Name
- Contact details (email and phone number)
- Organisation name
Photographs and videos taken during events may be used on our website or social media platforms. Basic attendee lists (excluding email addresses) may be shared with event sponsors for legitimate business purposes.
You may opt out of this by contacting info@kenyatourismawards.com.
2.1.5. Correspondence
If you contact us by email, phone, social media, or any other means, we may retain your correspondence and related details to help us respond, track feedback, or improve our services.
2.1.6. Payment Information
Payments such as participation fees or gala tickets are processed securely through trusted third-party payment processors.
Kenya Tourism Awards does not directly collect or store payment card details.
2.2. Information from Third Parties
We may receive data from:
- Your organisation, if you are listed as a contact person for a nomination or event
- Event management or registration platforms
- Media or industry partners involved in the Awards
This data is used only for purposes related to the Awards or associated activities.
2.3. Publicly Available Information
We may obtain publicly available contact details (for example, from a company website or social media page) to verify nominees or identify appropriate points of contact.
- Editing and Updating Your Information
If you have an account on our platform, you may log in to update your information at any time.
Alternatively, you can request edits, corrections, or deletion by emailing info@kenyatourismawards.com.
We aim to process all requests within 30 days of receipt.
- Use of Our Website
Our website (www.kenyatourismawards.com) automatically collects certain technical information to improve functionality and security, including:
- IP address
- Browser and device information
- Pages visited and session duration
This information is used for analytics, troubleshooting, and enhancing user experience.
4.1. Cookies and Analytics
We use cookies and similar technologies to:
- Enable essential website functionality (e.g., login, submission forms, voting)
- Track website usage and performance
- Personalize your experience
We use Google Analytics to analyse site usage trends. You can manage or disable cookies in your browser settings.
For more information, please review our Cookie Policy.
- Sharing of Information
We may share personal data in the following cases:
- With your consent
- With third-party service providers for processing payments, hosting, or analytics
- To comply with legal obligations
- To protect the rights, safety, or property of the Kenya Tourism Awards and its stakeholders
- With event sponsors for legitimate partnership purposes (excluding personal emails)
We do not sell or rent personal data under any circumstances.
- Cross-Border Data Transfers
Your information may be processed or stored outside Kenya, including on secure cloud servers in the EU or United States.
We ensure appropriate safeguards are in place to protect your data during cross-border transfers.
- Your Rights
Under Kenya’s Data Protection Act (2019), you have the right to:
- Access and request a copy of your personal data
- Correct or update inaccurate information
- Withdraw consent from marketing communications
- Request deletion of your personal data
- Lodge a complaint with the Office of the Data Protection Commissioner (ODPC)
To exercise these rights, email info@kenyatourismawards.com.
- Third-Party Links
Our website may contain links to external websites operated by third parties.
Please note that we are not responsible for their privacy practices or content.
We encourage users to review the privacy policies of any linked websites they visit.
- Security of Your Information
We implement strict security measures, including:
- Data encryption and secure servers
- Access controls
- Regular system audits
- Data Retention
We retain personal data only as long as necessary for:
- The purpose for which it was collected
- Legal or regulatory compliance
- Fraud detection or dispute resolution
You may request deletion by contacting info@kenyatourismawards.com . Certain data may be retained where legally required.
- Children’s Privacy
The Kenya Tourism Awards platform is not intended for individuals under the age of 13.
We do not knowingly collect data from minors.
If you believe we have unintentionally collected such data, please contact us for immediate removal.
- Changes to This Policy
We may revise this Privacy Policy from time to time.
All updates will be posted on this page, and the “Last Updated” date will reflect the latest version.
Continued use of our platform following any changes indicates acceptance of the revised policy.
- Contact Us
For questions, requests, or concerns regarding this Privacy Policy or how we handle your personal data, please contact:
Kenya Tourism Awards
c/o Duke Hub Group Ltd
📍 Nairobi, Kenya
📧 info@kenyatourismawards.com | dukehubkenya@gmail.com
🌐 www.kenyatourismawards.com