Criteria:
Punctuality & Safety:
The airline’s adherence to schedule and safety records are key factors.
Customer Service:
In-flight and on-ground services, including check-in experience, boarding, and overall flight comfort.
Connectivity & Reach:
The extent of the airline’s domestic route network.
Justification:
Reliable domestic air travel is crucial for Kenya's tourism. This award encourages airlines to improve punctuality, safety, and service quality, enhancing traveler experience.
